Return and Refund Policy

Please choose carefully when ordering on Keopipop. Once you have ordered the item, you are committed to the purchase unless you have good reason to cancel. In accordance with new laws from the Department of Fair Trading - you are not automatically entitled to a refund if you simply change your mind or you later discover that you made the wrong choice. You are entitled to a refund if the item you bought is not of acceptable quality or does not match the description on our site.

Please note before starting a refund that the outer case is for protecting goods, slight scratches and discoloration of the case is not a defect of the product. 

We have a 14-day return policy, which means you have 14 days from the day your item is delivered to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (in shrink). You’ll also need the receipt or proof of purchase. We do not accept refunds if you have just simply changed your mind.

To start a return, you can contact us at keopipopstore@gmail.com with your order number, full name and contact details. If your return is accepted we will give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any returns or refunds the shipping is to be paid by the customer, original shipping fees are non-refundable. You can always contact us for any return questions at keopipopstore@gmail.com.

For the quickest response time please message us on Instagram instead @keopipop

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Damaged packaging is not a reason for return. Packaging such as the outer box/case/cover is made to protect the inner goods. Damages such as small spots, scratches, flaws or discolouration cannot be a reason for compensation. We make sure that we provide sufficient protection so that there is no damage however occasions may occur that is beyond our control.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Keopipop also has the right to deny a refund under any circumstances.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus original shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too.