Shipping Policy

Methods

We currently use Sendle to send orders which are shipped from our warehouse near Melbourne.  Should we receive feedback on our form of postage or hear from customers of issue occurring with their parcels we will look into more options to ensure you receive your parcels in due time while in an acceptable condition.

We also currently offer a Melbourne CBD pick up option at check out to ensure we get your goods to you as quickly and as safely as possible while we are pending the confirmation on our potential Melbourne store. If you choose this option we will be in contact with you within the next 2 business days.

Costs

Shipping costs are calculated in the checkout and is dependent on weight and/or location.  Shipping costs currently start at around $7.95 please keep in mind that photobooks vary in weight and so some are heavier than others therefore they may fall under a higher cost shipping rate bracket.

Multiple Items

If you order multiple items, we may send items separately if some pre-orders are included in the order and have not yet been released, or if an item is temporarily waiting replenishment and is holding up other items in the order.

Shipping Times

Pre-orders are typically despatched to us from South Korea within 3 to 7 business days after official release date. After that they are sorted and packaged within 1 to 2 business days.

Items in stock are normally despatched within 3 to 7 business days. 

Extra Information

Please consider your delivery address responsibly. We cannot be responsible for parcels that are left at a unsafe address.

If re-directing a parcel while in transit you must take responsibility. If the re-direction address is not correct, it may get returned back to us. If so, you will then be required to pay for shipping again.

If delivery time has exceeded the forecasted time or your item has not arrived, please contact us at keopipopstore@gmail.com so that we can conduct an investigation and resolve it as soon as possible.